Find your starting point
| What happens? | Start here |
|---|---|
| The APK will not install | Installation checklist |
| The app closes or freezes | Startup checks below |
| The app opens, but playback fails | Playback and connection checks |
| A security warning appears | Stop and check the file/source |
If the app will not open
- Record the failure
Note the device model, Android version, installed app version and exact message. If it closes, note whether this happens at startup or after a specific action.
- Restart the device
A restart can resolve temporary device state. Reopen the app once and see whether the same action causes the problem.
- Check storage and app state
Check free storage and pending operating-system updates. You can force-stop the app and reopen it. If clearing cache is available, distinguish it from clearing storage/data.
- Check release requirements
Confirm that the installed file came from the intended source and is compatible. Do not assume a competitor’s Android requirement applies to your exact APK.
If the app opens but cannot connect
Try opening a normal website on the same device. If that also fails, troubleshoot the connection first. If general browsing works, check whether the problem affects every item in the app or just one. A single unavailable stream is different from a complete app connection failure.
We have no live outage feed. Do not treat this page as confirmation that a server is online or offline.
Before clearing data or reinstalling
Clearing app storage or uninstalling can delete local settings. Record what you need first. If the source or signing identity is uncertain, resolve that before installing another copy.
Read the update checklist for package compatibility considerations.
Keep a useful problem report
- Device model and operating-system version.
- App version, package source and whether this followed an update.
- Exact error text and the steps that reproduce it.
- Whether other apps/websites work on the same connection.
- Which checks you have already tried; omit passwords and personal information.